What should be included in an accessibility statement?

An accessibility statement serves as a crucial communication tool that outlines an organization's commitment to ensuring digital accessibility. It should include a clear statement of commitment to accessibility, which conveys to users that the organization values inclusivity and strives to meet accessibility standards. Compliance standards, such as references to the Web Content Accessibility Guidelines (WCAG) or legal obligations like the Americans with Disabilities Act (ADA), are essential to demonstrate adherence to recognized benchmarks for accessibility.

Moreover, including contact information for feedback allows users to report accessibility issues or seek assistance, fostering open communication and continuous improvement. Recognizing known accessibility issues is important as it shows transparency and sets realistic expectations for users with disabilities who might encounter barriers.

Including statistics on website traffic, testimonials from users, or background information about the company may not provide the specific insights that users with disabilities need to understand how accessible the website or service is, making them less relevant to an accessibility statement.